r d
The new app is is incredibly unwieldy and overcomplicates everything by making you trawl through dozens of menus and options to book even the simplest tickets. I have just booked a Bayernticket, and it took ages compared to the old app. There also seems to be no way of getting out of a booking process once started. Very frustrating, counter-intuitive and time-wasting.
10 people found this review helpful
Mark Baker
This app is a must-have! I used it more than a dozen times during our 3-week trip to several German cities. I was able to purchase tickets rather than fussing with a machine, and to easily check updated arrival times, platforms, and seats. I see the negative reviews about difficulty in purchasing tickets but did not have that experience. My credit card information was stored the first time I used it and retrievable every subsequent time. It isn't just for the Inter-City and Regional trains -- it's also for the S-bahns as well. Ticket options are explained in English as well as German (perhaps other languages too?), so it was a snap to tell that for example an S-bahn group day ticket in Munich would save my wife and I money in spite of the ticket allowing up to 5 adults to commute together. We also used the "reserve seats" feature whenever we traveled on busier trains (especially Fridays) as we had luggage and could not go car-to-car searching for seats. The tickets are stored in the app for easy retrieval, and there is a "Komfort" check-in feature so you don't have to show your ticket to the conductor. Here's the real test of its usefulness: it will even tell you where to stand on the platform to be aligned with your car -- very useful for reserved seats when you have luggage. It was especially useful when one of our trains was canceled (while we were on the platform) and I could tell exactly what my options were. There are a number of options you can invoke so be sure to play with the app to find all it can do for you. Highly recommend!!!
33 people found this review helpful
Deutsche Bahn
October 13, 2021
Hi Mark Baker, wow - thank you so much for the great feedback! We're glad you took the time to send us your feedback and that our app has been your digital travel companion on your numerous journeys by train in Germany! :-) We hope to welcome you back on board soon. Best regards from the DB Navigator Team
Cain Gantt
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An earlier version of my review stated that this "new" app was incomplete. Updates in the past weeks have seemingly(?) matched the features to the previous "old" app, but I stand by my opinion that the app is not well polished. Many of the animations with the new pull-up sheets for tickets/upcoming journeys still feel clunky. The updates have still failed to address a bug with Android 14 "predictive back animations" so the app crashes when trying to use them from the Reisedetails/trip info page.
20 people found this review helpful